Page 89 - Anales RADE vol I n 1

TABLE 10

VARIABLES AND INDICATORS FOR CRITICAL INTANGIBLE 4

CRITICAL VARIABLES MAIN INDICATORS % HC EC RC
INTANGIBLE

No Annual hours of formation per 100%

employee in quality and environment.

% Initiatives in improvement that were 75%
implemented.
Continual
improvement Annual investment in buying of 75%
and innovation technology / Total Sales.. 100%

Annual spending in I+D/ Total Sales.

No New products, patents, registered 50%
marks, and usefulness models.

% Process with update manual and map. 75%
% Process with measurement system 50%
MANTEINING defined.

CONTINUOUS Quality in the % Buying to suppliers with quality
IMPROVEMENT corporate certification.

AND process % Corporate and product process with 75%

QUALITY quality certification ISO 9000.

ORIENTATION % Fulfilment of strategic plan. 75%

% Installed power with environment 75%

certification ISO 14000.

% Electrical generation without 50%
emissions (CO2).
Environmental % Underground electrical lines.
75%
quality in the % Air transportation lines with sing for 25%
product protection for bird life.
process % Fulfilment of maxim level of 25%
electromagnetic fields in the

transportation lines.

% Fulfilment of average time of 100%
interruptions.
Quality and % Fulfilment of average number of 75%
continuity interruptions.
supply Average time of recover of incident s. 50%

Cost of not fulfilment of the supply 75%
quality.

89| A case study on spanish electrical utilities