Page 86 - Anales RADE vol I n 1

TABLE 7
VARIABLES AND INDICATOR FOR CRITICAL INTANGIBLE 1

CRITICAL VARIABLES MAIN INDICATORS % CH CE CR
INTANGIBLE
HC EC RC

% Employees with university qualifications. 100%
Qualification

s and % Directors and managers with 100%
Experience. postgraduate studies (Masters, PHD, etc).
Average years of experience per employee 100%
(Internal and External Experience)

Annual average hours of formation per 100%

Formation employee
and
development Annual investment in formation per 100%
MANTEINING .
COMPETENT employee.
HUMAN RESOURCES

% Employees with development plan. 100%

% Key employees with a trained substitute. 75%

% Employees that have performing 100%

management system.

Evaluation Average level of scope of the objectives 100%

during the last year (Per employee).

% Employees with variable payment. 75%

Average level of employees´ satisfaction. 100%

Satisfaction. Frequency of satisfaction survey. 100%

Annual hours of labour absenteeism per 75%
employee.

Average Level of organizational climate. 75%

Climate. Frequency of organizational climate 75%

surveys.

Leandro Cañibano Calvo 86